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Want A Career In Endpoint Security, Endpoint Protection, Privilege Management And Application Control

Are you looking for a career in endpoint security at a world class company?

Just send your CV and a covering letter to peter.kershaw@hrpkmarketing.com

Technical Support Engineer

You will work as part of a 24x7 global team, handling complex and high priority customer cases ensuring effective escalation through to the development team based in Manchester, UK.

The position (what you’ll do):

  • Provide Technical Support services to all of our customers
  • Be the primary point of contact for all product support for all customers
  • Handle all customer case communications. Ensure that all processed calls are logged and updated on the CRM
  • Assign priority to all processed calls in accordance with agreed impact and urgency definitions
  • Effectively propose steps to diagnose technical issues and identify suitable remedies.
  • Maintain regular contact with the customers and escalating calls to appropriate departments and/or management where necessary, that including operational and regulatory risk.
  • Ensure all major issues and incidents are handled and managed appropriately and effectively with clear and concise communication
  • Demonstrate awareness of all information security principles, policies and procedures and ensuring these are followed on a daily basis therefore being able to report any security concerns, suspicions and/or breaches in a timely manner
  • Constantly seeking to improve, innovate and increase the technical offering to our customers and ourselves

What you have to offer:

  • Must have an IT related degree at 2.1 or higher
  • 1+ years’ experience within the support sector working independently on external customer tickets
  • In-depth 1st and 2nd line support experience with Windows OS, SCCM, Active Directory, Group Policy, SQL
  • Experience of handling incident resolution, remaining a positive attitude throughout
  • Keen attention to detail and punctuality is key
  • With customers based globally, this person needs to be flexible in their approach, always having the customer’s needs as their highest priority
  • Good communication skills are an absolute must
  • Experience with McAfee EPo is desirable

Above and beyond our expectations:

  • Has experience within the Security Software sector
  • Has a good understanding of the security landscape

What we need from you to apply

  • Current resume
  • Cover letter/summary expressing:
    • Why you are interested in working with us
    • The skills, strengths and expertise you will contribute to our team

Benefits

The list is a long one, but our most popular benefits include:

  • Fully paid private healthcare scheme
  • Pension plan
  • Life insurance
  • Cycle-to-work scheme
  • Brand new offices
  • Onsite gym
  • Onsite games room
  • Generous holiday allowance which increases with length of service
  • Start your weekend early with our early finish Fridays

About us

We are a leading innovator in endpoint security. Founded in 2008, the company exists to protect businesses from cyber attacks. Its endpoint security software is a multi-layered prevention engine that stops malware at the endpoint. It takes a proactive approach, uniquely integrating three core capabilities of privilege management, application whitelisting and content isolation in one lightweight agent. This unique and award-winning combination makes prevention possible, allowing businesses to build solid security foundations that protect over 6 million endpoints at many of the world’s most recognizable brands. This proactive strategy is advocated by analysts, industry experts and security professionals alike. Our simpler and smarter approach to security makes organizations more secure from day one. For more bespoke requirements, an experienced and qualified team of consultants is available to guide the implementation and ensure project success.

Specialties

Desktop Security, Sandboxing, Endpoint Security, Endpoint Protection, Privilege Management, and Application Control

Headquarters: Manchester, UK

Company Size: 201-500 employees

Industry: Computer Software

Founded: 2008

Seniority Level: Not Applicable

Employment Type: Full-time

Job Functions: Information Technology